Refund policy

Return & Refund Policy

At Mythic Creative, we want you to be satisfied with your purchase. We accept return requests within 14 days of delivery.

Returns

To be eligible for a return, the product must be unused, undamaged, in its original condition, and returned with its original packaging. Proof of purchase is required.

Because our products are made to order, items showing signs of use, damage, modification, or improper handling are not eligible for return.

To request a return, contact us at support@mythiccreative.com before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address. Items sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact support@mythiccreative.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and shipping packaging. After reviewing the issue, we may provide a replacement or refund at no additional cost.

Minor variations in color, texture, surface finish, and visible layer lines are normal characteristics of 3D-printed products and are not considered defects.

Cancellations

Orders may only be canceled before production or fulfillment begins. Contact support@mythiccreative.com as soon as possible. Because orders may enter production shortly after purchase, cancellation requests cannot be guaranteed.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns for used, damaged, or modified products; items returned outside the 14-day return period; products returned without prior authorization; gift cards; or items marked final sale.

Contact

For questions about returns or refunds, contact support@mythiccreative.com.