Shipping policy

Shipping Policy

Thank you for shopping with Mythic Creative. Please review the following information regarding order processing, shipping, tracking, and delivery.

Made-to-Order Products

Mythic Creative products are made to order. Production begins after an order has been successfully placed and payment has been confirmed.

Production time is separate from carrier transit time. Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Shipping Rates

Orders placed directly through mythiccreative.com ship within the United States for a flat $7.99 Standard Shipping rate.

Orders placed through third-party marketplaces, including TikTok Shop, may have different shipping rates, promotions, or delivery estimates determined by that platform.

Order Processing

Orders are submitted for production shortly after purchase. Because each product is made to order, changes or cancellations may no longer be possible once production or fulfillment has begun.

Orders are generally not produced or shipped on weekends or major holidays. Higher order volumes, holidays, or other circumstances may result in additional processing time.

Delivery Estimates

Delivery dates shown at checkout are estimates only. Actual delivery times may vary due to production time, carrier delays, weather, holidays, address issues, high order volume, or other events outside Mythic Creative’s control.

Production time and shipping transit time are separate.

Order Tracking

Tracking information will be provided once your order has been prepared for shipment.

Carrier tracking may take up to 48 hours to begin updating after a shipping label is created or the package is transferred to the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing your order. If you discover an error, contact support@mythiccreative.com as soon as possible.

We cannot guarantee that an address can be changed once production or fulfillment has begun. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Delayed Orders

If your order has not shipped within the estimated processing period, contact support@mythiccreative.com.

If a significant production delay occurs, we may contact you with an updated estimate and available options.

Lost or Missing Packages

If tracking shows that your package remains in transit beyond the expected delivery period, contact support@mythiccreative.com so we can review the shipment.

If tracking shows an order as delivered but you cannot locate it, please check the delivery location, household members, neighbors, building staff, and the shipping address associated with your order. You may also need to contact the carrier directly.

Mythic Creative is not responsible for theft after confirmed delivery, but we will assist with available carrier information or claims when reasonably possible.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact support@mythiccreative.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photographs of the product and shipping packaging.

After reviewing the issue, we may provide a replacement or refund as appropriate.

Returned Packages

Packages returned because of an incorrect address, refused delivery, or unsuccessful delivery attempt may require an additional shipping payment before being resent.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Contact

For shipping questions, contact support@mythiccreative.com